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Data Security and Privacy Policy
 

1. Purpose

At Hau Well, we are committed to protecting the data and privacy of everyone we work with, including our freelancers, clients and partners. This policy explains how we collect, use and protect personal data and outlines our approach to data security.
 

2. Scope

This policy applies to all data collected, used or managed by Hau Well, including information related to freelancers, clients and partners. It ensures we handle data responsibly and in line with the UK’s data protection laws, including the General Data Protection Regulation (GDPR).
 

3. Our Commitment to Data Security and Privacy

Hau Well is dedicated to:

  • Keeping personal data safe and secure at all times

  • Using data only for the purposes it was collected for

  • Ensuring everyone’s privacy is respected and upheld

  • Providing clear information on how we handle data and individuals’ rights regarding their personal information
     

4. Data Collection

We collect only the data needed to deliver our services effectively. This may include:

  • Contact Information: Name, email address, phone number, and mailing address

  • Work Information: Job title, skills, and professional background

  • Payment Information: Bank details, if needed for payment purposes

  • Usage Data: Information about how you interact with our website and services, for improving our offerings

We do not collect sensitive personal data unless absolutely necessary and with your consent.
 

5. How We Use Data

Data collected by Hau Well is used for:

  • Delivering our services to clients and managing projects with freelancers

  • Managing client and freelancer relationships and communications

  • Processing payments and managing accounts

  • Improving our services based on user feedback and interactions

We will never sell or share personal data with third parties for marketing purposes.
 

6. Data Security Measures

We take data security seriously and use appropriate measures to protect your data, including:

  • Encryption: Sensitive data is encrypted both at rest and in transit

  • Access Control: Only authorised personnel can access personal data, and access is granted only as needed

  • Regular Security Audits: We conduct regular checks to identify and address potential security risks

  • Data Backups: Secure backups are maintained to prevent data loss
     

7. Data Retention

We keep personal data only as long as necessary for the purposes for which it was collected or to meet legal requirements. Once data is no longer needed, we will securely delete or anonymise it.
 

8. Individual Rights

Under GDPR, individuals have certain rights regarding their personal data. Hau Well is committed to upholding these rights:

  • Right to Access: You can request a copy of your personal data held by us

  • Right to Rectification: You can ask us to correct inaccurate or incomplete data

  • Right to Erasure: You can request that we delete your personal data in certain circumstances

  • Right to Restriction: You can ask us to limit the processing of your data if you have specific concerns

  • Right to Data Portability: You can request a copy of your data in a structured format

  • Right to Object: You can object to your data being used for certain purposes, such as direct marketing

If you wish to exercise any of these rights, please contact us at info@hau-well.com
 

9. Data Breaches

If a data breach occurs, we will take immediate action to contain it and minimise any risk to individuals. In the case of a breach that poses a high risk to personal data, we will notify the individuals affected and, if required, the Information Commissioner’s Office (ICO) within 72 hours.
 

10. Third-Party Providers

We may work with third-party service providers to deliver certain services (e.g., payment processing, data storage). All third parties are carefully vetted to ensure they meet our data security and privacy standards. We ensure they handle data only for specified purposes and in compliance with data protection regulations.
 

11. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we encourage you to review it regularly.

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